8,470 people responded to survey asking for views on customer needs, travel preferences and satisfaction, as the Steam Packet Company developed plans for a major investment in its fleet. This included just over 5,000 Isle of Man residents as well as a large number of customers residing off-island.

It found that the following were amongst the amenities considered important on a new ferry:

• A selection of lounges with more tables
• A larger and more comfortable area for passengers travelling with pets
• A children’s play area suitable for a wider range of ages
• Larger lifts from the vehicle deck

An excerpt illustrating respondents’ on-board priorities can be read by clicking the button below.